Effective Date: September 15, 2024
Last Updated: September 15, 2024
As a non-profit organization, we rely heavily on the generosity of monetary donations, online product sales, volunteer time and corporate contributions to support our mission and sustain our operations. Given the nature of our organization and the vital role these contributions play, we have implemented a no-refund and no-returns policy for most online purchases. This policy is in place due to the administrative costs and resources required to process refunds and returns, which would significantly impact our ability to serve our community and further our cause.
However, we understand that exceptional circumstances may arise. If you believe there has been an error with your order or you have received a damaged or defective product, please contact us within 14 days of receiving your order, and we will work with you to find a suitable resolution. Refunds or exchanges may be considered on a case-by-case basis, but we reserve the right to refuse any request that does not align with our policy.
Your support, whether through donations or purchasing products, is crucial in enabling us to make a positive difference. We encourage you to carefully review all orders before making a purchase, as all sales are generally considered final. We deeply appreciate your understanding and continued support, as it allows us to maximize the impact of every dollar and volunteer hour contributed to our organization’s mission.